ChatBot - AI-Powered Customer Support Platform

Problem Statement

Need for an intelligent chatbot that could handle customer queries accurately with natural language understanding and seamless CRM integration.

Approach & Solution

Designed and executed manual and automated test cases to verify chatbot response accuracy, natural language flow, and integration with CRM systems. Conducted API, functional, and regression testing.

CI/CD Integration

Integrated automated tests into Jenkins pipeline. Set up continuous testing for response accuracy validation and CRM integration verification across web and mobile interfaces.

Code Implementation

@Test 
public void testChatbotResponseAccuracy() { 
    String userQuery = "What are your business hours?"; 
    Response response = given() 
        .header("Content-Type", "application/json") 
        .body("{\"query\": \"" + userQuery + "\"}") 
        .when() 
        .post("/api/chatbot/query") 
        .then() 
        .statusCode(200) 
        .body("response", notNullValue()) 
        .body("confidence", greaterThan(0.8f)) 
        .extract().response(); 
        
    Assert.assertTrue(response.getTime() < 2000, "Response time should be under 2 seconds"); 
}

Results & Impact